Service & Support

We'll look after your business through 24/7 technical support and more, leaving you to run your business without having to worry about IT problems.

What our customers think about our broadband:

"Our aim is to deliver the very best service we can to our customers. These are qualities that ask of our partners - BT shares these service principles by offering lots of additional benefits at no extra cost."
Mike Moran, Managing Director

Dedicated support for those switching to BT

Dedicated business helpdesk available for your first month with us free of charge.

Available 9am - 5pm Monday - Friday excluding bank holidays, this is a dedicated support team that can help with any switching issues such as configuring IP addresses, setting up email accounts, network connections and activating Internet phone lines.

Unbeatable reliability

• 99.99% network reliability
• 9/10 faults sorted in under 4 hours
• 95% of calls answered in less than 30 seconds

On-going support

24/7 technical support by freephone run by our team of business broadband experts to help you with:

We aim to resolve the above Service failures by the end working day (Monday to Friday), 2 days after it was reported or by midnight of any specific appointment date agreed - please note that we cannot progress your Service failure until we have completed a full diagnosis.

IT Support Manager

For all other problems not covered by our business broadband helpdesk, out IT Support Manager helpdesk can help you for a one off charge of £25 or a monthly fee of £11 per PC current special offer 3 months free when you order online.

Enhanced Care

For business critical problems Enhanced care includes:

• Priority fix
• IT Support Manager
• BT Assurance Plus

More about Enhanced care